Refund policy

RETURN AND REFUND POLICY

Returns
We accept returns within 14 days of delivery in accordance with EU consumer protection laws.

To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging

To request a return, please contact us at:
orthodox.shop.org@gmail.com

Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping Costs
Shipping costs are non-refundable. Customers are responsible for return shipping costs unless the item is defective or damaged.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will resolve the issue as quickly as possible.

Non-returnable items
Certain items cannot be returned:
- Used items
- Perishable goods
- Custom or personalized items

Contact
For any questions regarding returns or refunds, please contact:
orthodox.shop.org@gmail.com